Return & Refund Policy

FitNest – Return & Refund Policy

At FitNest, your satisfaction drives everything we do. If your order doesn’t meet expectations, we’re here to make it right — with zero hassle.

✅ Eligibility for a Refund

You can request a return or refund within 14 days of receiving your order if:

  • 🟢 You contact us within the return window

  • 🟢 The item is unused, in original packaging, and in resalable condition

  • 🟢 The item arrived damaged or defective

🚫 Non-Refundable Items

We cannot accept returns for:

  • ❌ Items that have been used, worn, or assembled

  • ❌ Products damaged through misuse or improper handling

  • ❌ Clearance, final sale, or deeply discounted items

📝 How to Start a Return

To initiate a return, please provide:

  • 📦 Your order number

  • 🗒 A short description of the issue

  • 📸 Clear photos of the product and packaging (if relevant)

Our team will review your request and send you return instructions shortly.

🔄 Return & Refund Process

1. Request Review
We’ll review your return request and may ask for more details.

2. Return Instructions
If approved, we’ll provide the return address and shipping steps.
📦 Return shipping costs are the buyer’s responsibility unless the item is incorrect or defective.

3. Refund Issuance
Once we receive and inspect the item, we’ll process your refund to the original payment method.
⏳ Refunds typically appear within 5–7 business days depending on your provider.

📌 Important Notes

  • Items must be returned unused and in original packaging

  • Shipping fees are non-refundable unless the error was on our side

  • Returns that don’t meet our policy may be denied

  • Excessive or suspicious return behavior may result in account review

💬 Need Help?

We’re here for you.
Have questions? Reach out anytime through our Contact Us page.